Returns Policy

Customer Support - 14 Day Money Back Guarantee

Faulty Goods

If for any reason the goods are faulty, damaged or incorrectly supplied by yourselves, providing they are returned within 14 days in their original condition and in the original packaging with all labels and tags, they will be replaced FOC or your money refunded (delivery charges excluded).
Returns must be accompanied by a covering letter and a copy of the sales invoice.

Any horse rugs retuned with hair on them will not be refunded and will be subject to a further delivery cost to be resent out.

Goods Ordered in Error
If for any reason the goods are ordered in error or do not fulfil your requirements, providing they are returned in their original condition and in the original packaging within 14 days, they will be replaced FOC or your money refunded (delivery charges excluded).

All returns must be accompanied by a covering letter and a copy of the sales invoice

Returns Address

East Coast Leisure, 27 Yardley Business Park, Luckyn lane, Basildon, Essex, SS14 3GL

Terms And Conditions

The terms & conditions listed below do not affect your statutory rights as a consumer.

Contract Void for Mistake:

Whilst we do our very best to ensure that all information on this web site is accurate, just occasionally mistakes may occur.

If we discover an error in the description of a product you will be contacted and given the opportunity to continue with your order or cancel.

If we discover an error in the price, you will be contacted and advised that we will be instigating a full refund. If you are happy with the revised price we will ask that you resubmit your order.

All descriptions regarding size, colour and construction are given as a guide. Every effort is made to maintain accuracy but slight variations may occur. Images are provided for illustration purposes only and where indicated, may show one aspect of a product but not but not another, i.e. style but not colour.

Providing goods are in stock, we will endeavour to dispatch all orders within 24 hours of receiving your order for Next Day delivery. All orders sent via Royal Mail or courier.

You may cancel your order at any time before dispatch. In the event of a cancellation, a full refund will be made.

No information supplied to East Coast Leisure will be passed on to any third party for marketing purposes.

Payments

All prices on this site are in UK pounds and are inclusive of VAT at 20% (children's clothing excluded)

Payment is accepted from the following by calling

01268 282281

PayPal
MasterCard
Solo
Switch / UK Maestro
Visa
Visa Debit / Delta
Visa Electron

Cheque subject to clearance